First Financial Northwest Bank

Banks Will Never Ask These Questions!

Get scam smart!

Every day, people fall victim to fraudulent emails, texts and calls from scammers pretending to be their bank. We here at First Financial Northwest Bank want to make sure our customers are aware of the way scammers could contact you by providing some best practices to deny anyone trying to subject you, and your accounts, to phishing and scamming activities. 

#BanksNeverAskThat is an anti-phishing campaign from the @American Bankers Association and will teach you how to spot online bank scams by learning what your bank will never ask. We are wanting you to be able to spot scam and phising attempts before the affect you.

Don’t fall for fake message — learn how to spot shady texts, emails, and phone calls by knowing the things First Financial Northwest Bank would never ask you! Below, we cover some of the areas which scammers are using. Just click on the  to become familiar how to spot issues and if you have questions contact us at Call 866-372-1200 or


Email

  • Checking Emails for Scams


Text Messaging

  • How To Recognize a Text Scam


Mobile Payment Apps

  • Say No to Mobile Payment Apps Scams


Beware of Phone Scams

  • What to Know About Phone Scams


Quick Review and Helpful Contact Information

What is phishing?

Phishing is a type of online scam where criminals make fraudulent emails, phone calls and texts that appear to come from a legitimate bank. Every year, people lose hundreds, even thousands, of dollars to these scams. The communication is designed to trick you into entering confidential information (like account numbers, passwords, PINs or birthdays) into a fake website by clicking on a link, or to tell it to someone imitating your bank on the phone.

What to do if you receive a scam email, call or text.

If you suspect that an email or text you receive is a phishing attempt:

  • Take a deep breath. In most cases, it’s perfectly safe to open a scam email or text. Modern mail apps, like Gmail, detect and block any code or malware from running when you open an email. The key is not to click links or download any attachments. 
  • Do not download any attachments in the message. Attachments may contain malware such as viruses, worms or spyware.
  • Do not click links that appear in the message. Links in phishing messages direct you to fraudulent websites.
  • Do not reply to the sender. Ignore any requests from the sender and do not call any phone numbers provided in the message. 
  • Report it. Help fight scammers by reporting them. Forward suspected phishing emails to the Anti-Phishing Working Group at . If you got a phishing text message, forward it to SPAM (7726). Then, report the phishing attack to the FTC at reportfraud.ftc.gov.

If you receive a phone call that seems to be a phishing attempt:

  • Hang up or end the call. Be aware that area codes can be misleading. If your Caller ID displays a local area code, this does not guarantee that the caller is local.
  • Do not respond to the caller’s requests. Financial institutions and legitimate companies will never call you to request your personal information. Never give personal information to the incoming caller.
  • If you feel you’ve been the victim of a scam, and you did provide personal or financial information, contact your bank immediately at their publicly listed customer service number. Often, this is found on the back of your bank card. Be sure to include any relevant details, such as whether the suspicious caller attempted to impersonate your bank and whether you provided any personal or financial information to the suspicious caller.

 What to do if you fall for a scam email, call or text.

  1. Contact your bank, financial institutions and creditors
    • Speak with the fraud department and explain that someone has stolen your identity.
    • Request to close or freeze any accounts that may have been tampered with or fraudulently established.
    • Make sure to change your online login credentials, passwords and PINs.
  2. Secure your email and other communication accounts
    • Many people reuse passwords and your email or cell phone account may be compromised as well.
    • Immediately change your accounts’ passwords and implement multi-factor authentication — a setting that prevents cybercriminals from accessing your accounts, even if they know your password — if you haven’t already done so.
  3. Check your credit reports and place a fraud alert on them
    • Get a free copy of your credit report from annualcreditreport.com or call 877.322.8228.
    • Review your credit report to make sure unauthorized accounts have not been opened in your name.
    • Report any fraudulent accounts to the appropriate financial institutions.
    • Place a fraud alert on your credit by contacting one of the three credit bureaus. That company must tell the other two.
      – Experian: 888.397.3742 or experian.com
      – TransUnion: 800.680.7289 or transunion.com
      – Equifax: 888.766.0008 or equifax.com
  4. Contact ChexSystems at 888.478.6536 to place a security alert on the compromised checking and savings accounts when a deposit account has been impacted. Or, make your report to ChexSystems online.

  5. Contact the Federal Trade Commission to report an ID theft incident: visit identitytheft.gov or call 877.438.4338.

  6. File a report with your local law enforcement.
    • Get a copy of the report to submit to your creditors and others that may require proof of the crime.