First Financial Northwest Bank

Frequently Asked Questions Details

Online Banking

  1. Any customer with an active checking, savings or loan account with First Financial Northwest Bank is eligible for Online Banking. Personal Banking customers can complete an application online and are notified by email when their account is activated. Business Banking customers can contact their banker or visit the nearest banking center for an application.

  2. Our Online Banking service uses Secure Sockets Layer (SSL) technology, encrypting information and providing authentication. In practical terms, this means that any information passed back and forth between you and us is made illegible to outside eyes. Online Banking supports up to 128-bit encryption.

  3. No. Online Banking is done through your browser, whether you have a standard dial-up connection, DSL, Cable or AOL. You simply visit this site and click on the Personal Account Login or Business Account Login button on the front page.

  4. To help ensure security and proper functionality, you must use a browser that meets or exceeds the following requirements:

    • 128 bit encryption
    • Cookies and JavaScript must be enabled
    • Browser versions Netscape Navigator 7.0 and Microsoft Internet Explorer 5.0 or higher are supported. We recommend Microsoft Internet Explorer 6.0 with the latest service packs to take full advantage of the system.
  5. You can go to the Help section on your tool bar when logged on to the internet and click About Internet Explorer.

  6. For Cookies-go to the Tools in the toolbar and click internet options. Click the privacy tab and set to medium or low.

    For JavaScript-go to the tools in the toolbar and click internet options. Click the advanced tab and make sure the JavaScript boxes are marked.

  7. Online Banking is a convenient way to get account information, transfer funds, make payments on loans and more. You can access it from any internet-enabled PC, any time of day or night.

    • Check account balances
    • Transfer funds between accounts
    • View cleared checks
    • Set up a stop-payment
    • Set up account alerts
    • Receive advances from a line of credit
    • Pay bills
    • eStatements

    Check out our Online Banking demo to see all the available features.

  8. To help maintain security, you should close your browser when you have completed your Online Banking session. This will help prevent unauthorized persons from viewing your private account information. Your session will time out if you do not log off after 20 minutes.

  9. Online Banking is free! Consider it our banking center online.

  10. With Online Banking you have access to your account information 24 hours a day, 7 days a week!

  11. On the login page, select the Forgot Password link and follow the steps. We will email your password to your listed email address.

  12. Your login is specific to your social security number and you can only view accounts that include that social security number. If you have any questions about an account please contact us at 425-255-4400 during regular banking hours.

  13. Bill Payer is an additional service that allows you to pay all your bills online. You can set up recurring or single payments and we'll take care of the rest. You no longer have to worry about checks, stamps or envelopes.